Frequently Asked Questions (FAQ)

General Questions

1. What types of leather do you use in your products?

We use high-quality genuine leather, including full-grain, top-grain, and vegetable-tanned leather. Each type offers durability, beauty, and a unique patina over time.

2. Are your leather products handmade?

Yes, most of our leather products are handcrafted by skilled artisans to ensure the highest quality and attention to detail.

3. Do you use real leather or synthetic materials?

We primarily use real leather sourced from ethical tanneries. Some products may incorporate synthetic or vegan leather alternatives, which will be clearly stated in the product description.

4. How do I know if a product is made from genuine leather?

Genuine leather has a natural grain, a distinct scent, and develops a rich patina over time. We provide detailed material information for every product.

Care & Maintenance

5. How do I take care of my leather product?

To maintain your leather item:

• Keep it away from excessive moisture and direct sunlight.
• Use a soft, dry cloth for cleaning.
• Apply a leather conditioner periodically to keep it supple.

6. Can leather get wet?

Leather is naturally porous and can absorb water, which may cause damage. If your product gets wet, gently pat it dry with a soft cloth and let it air dry at room temperature. Avoid direct heat sources like hairdryers.

7. How can I remove stains from my leather product?

For light stains, use a damp cloth with mild soap and gently wipe the area. Avoid harsh chemicals or excessive scrubbing. For stubborn stains, professional leather cleaning is recommended.

Shipping & Returns

8. How long does shipping take?

Shipping times vary based on your location and selected shipping method. Typically, domestic orders arrive within 5-7 business days, while international shipping may take 10-15 business days.

9. Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery times will be calculated at checkout based on your location.

10. What is your return and exchange policy?

We offer hassle-free returns and exchanges within 30 days of delivery, provided the item is unused and in its original condition. Custom or personalized items may not be eligible for returns. Please refer to our Return Policy for more details.

Customization & Personalization

11. Can I request a custom design or engraving on my leather product?

Yes! We offer customization and engraving services on select products. Contact us before placing an order to discuss your design preferences.

12. Do custom orders take longer to process?

Yes, custom orders may take an additional [X] days to process, depending on the complexity of the design. We will provide an estimated timeline upon order confirmation.

Sustainability & Ethical Sourcing

13. Where do you source your leather?

We source our leather from reputable tanneries that follow ethical and sustainable practices, ensuring minimal environmental impact and fair labor conditions.

14. Is your leather cruelty-free?

Our leather is a byproduct of the meat industry, ensuring minimal waste. We strive to source from suppliers who follow ethical treatment of animals and environmentally responsible tanning processes.

15. Do you offer vegan leather options?

Yes, we provide select vegan leather alternatives. Check our product descriptions for details.

Other Questions

16. Do leather products change over time?

Yes, genuine leather develops a natural patina over time, which enhances its character and uniqueness. It may also soften with use.

17. Do you offer gift packaging?

Yes! We provide premium gift packaging options. You can select this at checkout or contact us for special requests.

18. How can I contact customer support?

You can reach us via email at [your email], through our contact page, or by calling [your phone number] during business hours.