Privacy Policy

At SFM Leathers  we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and make purchases.

Information We Collect:

• Personal details such as name, email, phone number, and shipping address.
• Payment information (processed securely through third-party payment gateways).
• Browsing behavior and preferences through cookies and analytics tools.

How We Use Your Information:

• To process and fulfill your orders.
• To provide customer support and respond to inquiries.
• To send promotional offers and updates (only if you opt-in).
• To improve our website and services.

Data Protection:

• We implement security measures to protect your personal data.
• We do not sell, rent, or share your personal information with third parties, except for order fulfillment and legal requirements.

Cookies: Our website uses cookies to enhance user experience and track site performance. You can disable cookies in your browser settings if preferred.

Refund Policy

At SFM Leathers  we strive for customer satisfaction. If you are not completely satisfied with your purchase, we offer refunds under the following conditions:

Eligibility for Refunds:

• Requests must be made within 30 days of receiving the product.
• The item must be unused, in its original packaging, and in resalable condition.
• Proof of purchase is required.

Non-Refundable Items:

• Customized or personalized products.
• Items damaged due to misuse or neglect.
• Final sale or clearance items.

Refund Process:

• Contact our support team at [Your Contact Email] with your order details.
• Once approved, return the item to our designated address at your cost.
• Refunds will be processed within 30 days after receiving and inspecting the item.

Exchange Policy

We offer exchanges for defective or incorrect items.

Eligibility for Exchanges:

• Requests must be made within 30 days of receiving the product.
• The item must be unused and in its original packaging.

Exchange Process:

• Contact us at [Your Contact Email] with order details and images of the issue.
• Once approved, return the item to us.
• We will send a replacement item at no extra cost.

For any inquiries or assistance, please contact our customer support team at [Your Contact Email].